Festive period 2021
Opening Hours for Christmas and New Year
Orders Dispatch:
Due to national courier opening hours during the festive period, please note that:
- Orders placed after 3pm on the 23rd of December till 3 pm on 29th of December will only be shipped on the 29th December, with expected deliveries to arrive on the 30th of December.
- Orders placed after 3pm on the 30th of December till 3 pm on the 4th of January will only be shipped on the 4th January, with expected delivery to arrive on the 5th of January.
Please also note, that you can still place your orders in advance and keep your kit for further use in the future.
Sample Returns to the lab via Royal Mail Tracked 24:
The following Royal Mail Guidelines apply at all Priority Mail boxes, during the festival period. Please check below
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Christmas Eve Friday 24th Dec 2021 |
Earlier collection times apply. Please check Services Near You on the morning of posting. Tests posted before the cut off time will be processed and delivered on Wednesday 29th December. Tests posted after the cut off time will not be processed until Wednesday 29th December for expected delivery on Thursday 30th December |
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Christmas Day Saturday 25th Dec 2021 |
No collections. Tests posted will not be processed until Wednesday 29th December for expected delivery on Thursday 30th December |
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Boxing Day Sunday 26th Dec 2021 |
Sunday Collection times apply. Tests posted will not be processed until Wednesday 29th December for expected delivery on Thursday 30th December |
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Bank Holiday Monday 27th Dec 2021 |
Sunday Collection times apply. No collections. Tests posted will not be processed until Wednesday 29th December for expected delivery on Thursday 30th December |
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Bank Holiday Tuesday 28th Dec 2021 |
Sunday Collection times apply. No collections. Tests posted will not be processed until Wednesday 29th December for expected delivery on Thursday 30th December |
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Wednesday 29th Dec 2021 |
Normal collection times apply. Expected delivery on Thursday 30th December |
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Thursday 30th Dec 2021 |
Normal collections time apply. Expected delivery on Friday 31st December |
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New Year’s Eve Friday 31st Dec 2021 |
Earlier collection times apply. Please check Services Near You on the morning of posting. Tests posted will not be processed until Tuesday 4th December for expected delivery on Wednesday 5th December |
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New Year’s Day Saturday 1st Jan 2022 |
No collections. Tests posted will not be processed until Tuesday 4th January 2022 for expected delivery on Wednesday 5th January 2022 |
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Sunday 2nd Jan 2022 |
Sunday Collection times apply. Tests posted will not be processed until Tuesday 4th January 2022 for expected delivery on Wednesday 5th January 2022 |
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Bank Holiday Monday 3rd Jan 2022 |
Sunday Collection times apply. Tests posted will not be processed until Tuesday 4th January 2022 for expected delivery on Wednesday 5th January 2022 |
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Tuesday 4th Jan 2022 |
Normal collection times apply excl Scotland where Sunday Collection times apply . Tests posted in Scotland will not be processed until Wednesday 5th January 2022 for expected delivery on Thursday 6th January 2022 |
Sample Returns to the lab via Same Day Courier Service:
There will be no same day courier service available on the 25th December or on the 1st January.
Customer Service Support:
24th December: 8am - 3pm
25th December: Closed
26th December: 9am - 4pm
31st December: 8am - 3pm
1st January: Closed
2nd January: 9am - 4pm
3rd of January onwards: 8 am - 5 pm (normal working hours)